In order to solve problems within the business, companies often spend significant effort looking to change or replace their people, change marketing strategies, invest heavily in technology, etc. Business processes is one of last places people look, if at all. Unfortunately, no matter how much you do in other areas, ineffective business process will be the albatross around your neck. Coincidentally, process changes are often one of the lower cost elements of a change project.
Over the past decade, with the widespread adoption of ISO and other like "quality programs”, some organizations have made it a priority to "Think Process". However, equally as many have viewed these simply as a marketing ploy or loose compliance to customer mandate. In essence, their quality programs are mere paperwork exercises without alignment to business objectives.
ColoteloLee takes the approach that business process review is a foundational component of any proposed change within the organization. Our philosophy is simple, increase the focus on tasks that directly or indirectly impact on your bottom line. Reduce or eliminate effort on tasks that do not contribute to the bottom line. This is commonly referred to as waste.
